Hi, I’m Charlie! Charlie the chatbot. You can find me on the Canada.ca/CRA webpage where I can answer questions about your business and other tax-related matters. From April to July 2023, I was asked just over 854,000 questions in English and 156,000 questions in French. As we head into Small Business Week 2023, I am here to give you some information about business taxes based on questions that I’ve received from others.

Every year, the Canada Revenue Agency (CRA) tracks the questions people ask us and use that information to design new services and improve our processes. We want to offer you the best service possible, so you can easily access the tax and benefit information you need.

Before calling us, use the tips below to save time this tax season! You might be able to find the information you’re searching for and avoid long wait times over the phone that come with our busy tax season.